Last Tuesday, one of the major Content Delivery Network (CDN) vendors Fastly experienced an outage, leaving many major global websites down for almost an hour.
Fastly guarantees 99.9% uptime, which it failed to achieve with this outage, and customers are advised to inspect their Service Level Agreements (SLAs) immediately to see how they might hold the supplier accountable for this downtime.
Fastly posts the SLAs on its website, and it appears that the hour-long outage means customers could be entitled to a credit up to 10% of their monthly fees. However, customers must request these credits in writing, within 30 days of the outage (in this case, June 8).
Customers on Gold and Platinum Support are entitled to the following invoice credits:
We urge Fastly customers to check their Master Services Agreement (MSA) to confirm their support level and contact their representative as soon as possible to ensure they receive any due credits for the outage.
- Olivia Picarillo is a ClearEdge Analyst.